Support
Our Business focused services are created to suit the needs of any business and to ensure that the focus is on catering to that specific business only.
Onsite / Remote Support
Staying IT savvy is complex and onerous but, we can make it easy for you. Whether you require ad-hoc consulting, support services, or training on specific end-user products and software, we can assist.
Our claim to fame is our tried-and-tested service agreements, which include the added benefits of unlimited remote and workshop support. We do as much support remotely as possible but, if the circumstances require an in-person call, our technicians will be onsite. All but one of our service agreements include regular onsite visits and this schedule is established before the contract is signed. We incorporate contingency planning to minimize any downtime and initiate solutions to keep businesses operational.
Since we advocate proactive and pre-emptive IT maintenance, if crises or complications arise and we need to spend more time, this is at our own cost – we should foresee problems and implement preventative measures. CloudWays’ accountability is quantified via a time-spent penalty if we drop the ball.
Our technicians are happy to assist all staff with BYOD (bring-your-own-device) setups, connecting their personal devices to the company’s network safely and efficiently.
All work performed by CloudWays is ticketed and logged for development, improvement, and management purposes and these reports can be made available to our clients. Lastly, we believe that our multifaceted approach will augment your company’s compliance with the POPI Act regulations.
Not sure where to start?
Look no further! Send us an email and one of our team members will be in contact.
Partners
Our Dynamic Partners
As a Microsoft Silver Partner and a licensed Microsoft AER (Authorised Educational Reseller), we are equipped to supply our schools with the best costing on licenses for Microsoft products. Our proficiency in Office 365 enables us to augment our clients’ use of the cloud, providing staff access to software and data from home.
d6 Education is a cloud-based school administration platform and the premier solution for today’s educational institutions.
We are accredited partners and frontline support providers for d6, offering onboarding services, onsite consultations, and technical support. We are one of only two partners endorsed by d6 to provide timetabling solutions to schools requesting this service.
iShield is a leading content filtering solution geared for schools. It is designed to classify and filter all online activity through categories determined by the school and is deftly managed by an onsite appliance linked to the cloud. iShield is a unique, cost-effective, real-time filtering system defined by each user’s age, grade, or specific needs.
Schools using Sage products such as Pastel or VIP can count on CloudWays to ensure that their day-to-day concerns regarding backups, upgrades, and database access are swiftly taken care of. We work closely with Compacc Consulting to support our clients within the complete range of Sage software offerings.
The safety of data is not limited to hardware failure like a server crash, cyber intrusions, and user errors also contribute to data loss. Acronis is a powerful agent employing enterprise servers to backup all one’s data to the cloud, daily. It provides our schools with the flexibility to carry on with “business” despite the loss of data.
ESET constitutes an excellent server-based solution to safeguard a school’s network
and its data against attacks. ESET is also a powerful, cost-effective solution that allows the client to define protocols or classifications to validate any entity trying to connect to their system. It offers the latest antivirus and malware definitions, with regular updates and patches.
CloudWays is proud to be in partnership with The Click Foundation, a non-profit organization focusing on closing the literacy and numeracy gaps of Foundation Phase learners in disadvantaged schools throughout South Africa.
Through their technology-based initiative we have enjoyed the privilege of delivering the joy of technology to the future of our country.
CloudWays is an authorized reseller of the world’s leading brands in computers and peripherals. We endeavor to go out of
our way to source superior solutions that meet both the school’s needs and budgetary constraints.
CloudWays works with WordPress as our weapon of choice, bringing quality designs to your website and a shorter development time. We strive for efficiency and quality in all our designs to make sure that we cater to our clients’ needs.
Clients
Clients Testimonials
At Samantha Dunbar Inc. physio, CloudWays handle all our IT systems and support. With their expertise, they recently redeployed our system to a cloud server. Thanks to them we are now able to access all 6 branches from a central point. CloudWays offers fast and efficient support and turnaround times. Their implementation of a dedicated WhatsApp group helps ensure swift responses to urgent queries. Abrie and his team really go that extra mile! I recommend CloudWays to any business that wishes to take their company to the next level.
To move WAPPoint into the 21st century, CloudWays helped us configure 40 remote-users, spread countrywide, on state-of-the-art cloud servers, within our budgetary constraints. Despite being on SLA, we have never felt like a number. A CloudWays technician is only ever a phone call away. Abrie and his team keep ahead of IT trends, researching and negotiating on our behalf as if they were one of us. Their client liaison system focuses on the right person at the right time, protecting clients from suffering the typical bull-headed ego of IT guys. They always go above and beyond. I hope that CloudWays will be supporting us until the end of time!
F.A.Q.
Frequently Asked Questions
What services do you offer for onsite support?
We offer a wide range of onsite support services, including network installation, maintenance and security, hardware and software installation and upgrades, troubleshooting and repair.
What services do you offer for remote support?
We offer a wide range of remote support services, including software installation and upgrades, virus and malware removal, troubleshooting and repair, email and cloud services.
How do I request onsite support?
You can request onsite support by calling our support line, sending an email to our support team, or submitting a support request through our website. Our team will promptly schedule an onsite visit at your location.
How do I request remote support?
You can request remote support by calling our support line, sending an email to our support team, or using our remote support software to allow our technicians to remotely access your system.
How much do your support services cost?
Our support services are tailored to meet your specific needs and requirements, so pricing can vary depending on the scope of the project. We offer competitive and transparent pricing, and will provide you with a detailed quote before starting any work.
What is your response time for support requests?
We understand that downtime can be costly for your business, so we strive to provide a timely response to all support requests. Our response time can vary depending on the severity of the issue, but we guarantee a prompt response to all support requests.
What types of businesses do you serve?
We serve businesses of all sizes and industries, including small businesses, non-profit organizations, government agencies, and large corporations. Our support services are tailored to meet the specific needs of each business we serve.
How can I get started with your support services?
To get started with our support services, simply contact us by phone, email, or through our website, and we’ll work with you to understand your specific needs and provide a customized solution that meets your requirements.
Satisfaction Guaranteed
Great Quality Support
We pride ourselves on keeping our standards high. However, if we fail to live up to this commitment, challenge us on this point!