Our Business focused services are created to suit the needs of any business and to ensure that the focus is on catering to that specific business only.
Onsite / Remote Support
Staying IT savvy is complex and onerous but, we can make it easy for you. Whether you require ad-hoc consulting, support services, or training on specific end-user products and software, we can assist.
Our claim to fame is our tried-and-tested service agreements, which include the added benefits of unlimited remote and workshop support. We do as much support remotely as possible but, if the circumstances require an in-person call, our technicians will be onsite. All but one of our service agreements include regular onsite visits and this schedule is established before the contract is signed. We incorporate contingency planning to minimize any downtime and initiate solutions to keep businesses operational.
Since we advocate proactive and pre-emptive IT maintenance, if crises or complications arise and we need to spend more time, this is at our own cost – we should foresee problems and implement preventative measures. CloudWays’ accountability is quantified via a time-spent penalty if we drop the ball.
Our technicians are happy to assist all staff with BYOD (bring-your-own-device) setups, connecting their personal devices to the company’s network safely and efficiently.
All work performed by CloudWays is ticketed and logged for development, improvement, and management purposes and these reports can be made available to our clients. Lastly, we believe that our multifaceted approach will augment your company’s compliance with the POPI Act regulations.
Not sure where to start?
Look no further! Send us an email and one of our team members will be in contact.
At Samantha Dunbar Inc. physio, CloudWays handle all our IT systems and support. With their expertise, they recently redeployed our system to a cloud server. Thanks to them we are now able to access all 6 branches from a central point. CloudWays offers fast and efficient support and turnaround times. Their implementation of a dedicated WhatsApp group helps ensure swift responses to urgent queries. Abrie and his team really go that extra mile! I recommend CloudWays to any business that wishes to take their company to the next level.
To move WAPPoint into the 21st century, CloudWays helped us configure 40 remote-users, spread countrywide, on state-of-the-art cloud servers, within our budgetary constraints. Despite being on SLA, we have never felt like a number. A CloudWays technician is only ever a phone call away. Abrie and his team keep ahead of IT trends, researching and negotiating on our behalf as if they were one of us. Their client liaison system focuses on the right person at the right time, protecting clients from suffering the typical bull-headed ego of IT guys. They always go above and beyond. I hope that CloudWays will be supporting us until the end of time!
Frequently Asked Questions
What services do you offer for onsite support?
We offer a wide range of onsite support services, including network installation, maintenance and security, hardware and software installation and upgrades, troubleshooting and repair.
What services do you offer for remote support?
We offer a wide range of remote support services, including software installation and upgrades, virus and malware removal, troubleshooting and repair, email and cloud services.
How do I request onsite support?
You can request onsite support by calling our support line, sending an email to our support team, or submitting a support request through our website. Our team will promptly schedule an onsite visit at your location.
How do I request remote support?
You can request remote support by calling our support line, sending an email to our support team, or using our remote support software to allow our technicians to remotely access your system.
How much do your support services cost?
Our support services are tailored to meet your specific needs and requirements, so pricing can vary depending on the scope of the project. We offer competitive and transparent pricing, and will provide you with a detailed quote before starting any work.
What is your response time for support requests?
We understand that downtime can be costly for your business, so we strive to provide a timely response to all support requests. Our response time can vary depending on the severity of the issue, but we guarantee a prompt response to all support requests.
What types of businesses do you serve?
We serve businesses of all sizes and industries, including small businesses, non-profit organizations, government agencies, and large corporations. Our support services are tailored to meet the specific needs of each business we serve.
How can I get started with your support services?
To get started with our support services, simply contact us by phone, email, or through our website, and we’ll work with you to understand your specific needs and provide a customized solution that meets your requirements.
Great Quality Support
We pride ourselves on keeping our standards high. However, if we fail to live up to this commitment, challenge us on this point!